Privacy Policy

Last Updated: June 30, 2026

At THR33 GEMS GAME GYMS FITNESS INC (doing business as Knova Consulting) ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (knovaconsult.com) or use our AI receptionist and consulting services.

1. Information We Collect

We collect information that you voluntarily provide to us when you register for services, express interest in obtaining information about us or our products, or otherwise contact us. The personal information we collect may include:

• Contact Data: Full name, email address, phone number, and business details.
• Financial Data: Payment details are processed securely via Stripe. We do not store your full credit card numbers on our servers.

2. SMS and Communication Consent (TCPA Compliance)

By providing your phone number and submitting our forms, you explicitly consent to receive SMS text messages and phone calls regarding your account, our services, strategy sessions, and promotional offers. You may opt out of SMS communications at any time by replying "STOP" to any message. We strictly adhere to A2P 10DLC compliance standards. We do not sell your phone number to third parties for marketing purposes.

3. How We Use Your Information

We use the information we collect or receive to:

• Facilitate account creation and authentication.
• Fulfill and manage your subscriptions, orders, and payments.
• Send administrative information and operational communications via SMS or email.
• Improve our AI services and website performance.

4. Data Sharing and Third-Party Services

We only share information with third parties that perform services for us or on our behalf, including payment processing (Stripe), CRM infrastructure management, and data analytics. These third parties are contractually obligated to protect your data and are not permitted to use it for their own purposes.

4.1. Voice Call Audio, Transcriptions & Retention Policy

When our AI voice systems handle incoming calls, call audio is securely processed and transcribed to extract booking details, caller contact information, and appointment times. Voice recordings and written transcripts are encrypted in transit and at rest. Call recordings are retained for a rolling thirty (30) day verification and quality period, after which audio files are automatically purged or archived in accordance with client data retention policies. We do not sell or license voice data to third parties for external model training.

5. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us at the email provided below.

6. Contact Us

If you have questions or comments about this policy, you may email us at theknownetworkcorp@gmail.com.